Briley Manufacturing is a leading manufacturer of shotgun choke tubes, sub gauge tube sets, as well as many other firearm accessories. Briley makes custom modifications to barrels and screw choke installations in fixed choke barrels, as well as many other firearm related services. We have a retail store on site, selling firearms and accessories. Located in Houston, Texas.
Gunsmithing/Service Manager
Briley Gunsmithing mainly focusses on general gunsmithing on many makes and models. This can include but is not limited to repair, refinishing, and modification of firearms. This job will entail running the gunsmithing department at Briley, and acting as a liaison between the gunsmiths and customers. There are currently 7 gunsmiths that will be directly under the manager. The gunsmithing manager will report to the President. Screw choking, Tube sets, and other firearms related tasks are not directly under the purview of the gunsmithing manager. The gunsmithing manager will handle customer concerns and customer service regarding gunsmithing services.
Duties:
- Manage incoming and outgoing repairs and services:
- Type up incoming job orders and contact customers to confirm work.
- Once each item of work is confirmed – distribute jobs to gunsmiths.
- Perform Status checks with customers.
- Order parts and supplies for Gunsmithing.
- Maintain and order tooling for Gunsmithing.
- Send out purchase orders (firearms and parts) to vendors for outside service.
- Manage gunsmithing employees
- Answer customer emails about Gunsmithing Services.
- Help showroom, and sales staff with quotes, and technical questions.
- Answer calls or emails with technical questions.
- Manage Academy repairs and communicate with Academy. – We are the warranty center for Yildiz shotguns for Academy.
- Contact customers with quotes on work, and follow up.
- Update turnaround times on board, and in showroom.
Requirements:
- Experience with firearm repair and modification, and general firearm knowledge.
- Must be able to use email, Excel, Word, and general computer functions – knowledge of Sage 100 is a plus
- Legible handwriting
- Experience in customer service
- Experience in managing people
- Must be able to pass a background check
Qualified candidates are encouraged to submit a resume and brief cover letter outlining relevant experience to SMP@Briley.com.